SLIGHT over-reaction!
7th December 2006 | filed under ,E-bayer rant - again!
On the 21st November, someone bought a pot of beads from me, paying the £4.45 by e-cheque. His feedback is only 34, but all good, so i sent it out because waiting is too prone to accidents on small items.
It never arrived and late last week he emailed to ask about it; i told him i’d sent it but i’d send a replacement. Then, just after that, his e-cheque failed but he immediately sent a “proper” paypal payment. I looked on my shelf, didn’t have any and emailed to thank him for the fresh payment (which had arrived on 1st December very late at night so i couldn’t have posted anything till monday anyway) and said i was out of stock but getting some in and i’d send it on Wednesday/Thursday, which i did.
Apparently he never got that email either and as of last night he filed a paypal non-received goods dispute on me; over £4.45 against someone with 100% positive feedback of almost 500!!!! WTF????? The note on it said “i’d still ike the goods but i think that it is too late for that now.” and when i replied pointing out the chain of events and stating again that ith ad been posted i simply got a rude remark that perhaps i could have bothered to email him and let him know that.*^^%()$*!!!!!
Honestly, what a twat. Oh yes, i’ve been selling on ebay faultlessly for 3 years but i’ve decided not to send you less than £5 worth of goods just for fun. And oh yes, i do see this is COMPLETELY my fault despite you actually paying via a method that bounced and not paying in proper until 6 days ago, and despite me apologising profusely for Royal Mail losing a sackful of my mail, all of which i have replaced with no quibbles at all, as i told him at the time.
&*^&%&&^%$$^&I&%%^&)!!!***
7th December 2006 at 5:01 pm
well i hope you gave him a bad rating too
7th December 2006 at 5:12 pm
Annoyingly of course, i’d already left him positive feedback for paying
7th December 2006 at 6:07 pm
Am sitting here saying ‘Grrr’ at him on your behalf
7th December 2006 at 6:07 pm
Not that it’ll help of course, but it made me feel better (on your behalf)
7th December 2006 at 6:29 pm
grr indeed.
but fwiw I think most people go by the percentage of feedback, especially in the case of someone who sells a lot like you do - the more you sell the more likely you are to have a couple of negatives along the way, right? so I wouldn’t worry that much.
But aargh, still!
7th December 2006 at 6:40 pm
aren’t you entitled to respond to his feedback?
7th December 2006 at 6:59 pm
he hasn’t actually left any, he has raised a dispute via paypal, which means i’ve got a big red alert across my paypal screen telling me someone is accusing me of making off with their money. Goodness knows what feedback he’ll leave
7th December 2006 at 7:09 pm
oh, a paypal dispute! Eek, I don’t know how that works at all. Can you get your dosh out of there now so that you don’t get stung if your account is frozen?
7th December 2006 at 7:19 pm
Gods, that is an unpleasant thought. Mind you, if they freeze an account over £4.45 that was paid 6 days ago, then there is something wrong with the world.
7th December 2006 at 8:15 pm
Grr for that - and someone has been meddling with the Muddlepuddle website. That’s how I get to your blog and it’s all changed! How do you find the time?
7th December 2006 at 8:17 pm
oh bloody hell, i uploaded the wrong template!!!! ARGH!
7th December 2006 at 8:28 pm
i think paypal is fairly evenhanded with its disputes. since they know he only ‘paid’ 6 days ago, they will think it a bit odd he is already claiming TBH. I would write suggesting you are happy to refund or redeliver according to his wishes, but that you wish for this to be resolved swiftly. pointing out the chain of events.
7th December 2006 at 8:28 pm
missed the you’ve sent it bit!
7th December 2006 at 9:34 pm
Eeek, what an idiot this bloke is. Grrr on your bahalf- not that it helps practically!
7th December 2006 at 9:35 pm
On a separate note, I emailed you, did you get it?
8th December 2006 at 1:45 am
I love the way you call him a twat- so fucking priceless